Assistant Service & Operations Supervisor

Careers

Join Our Team!

Position

Location: 1440 Tenth Street E, Cornwall, ON, K6H 0C4
Reports to: Branch Manager
Job Status: Full-time; Permanent

At TIP Canada we recognize that it is our people who make the difference and are the key to our growth and ongoing success. If you want to join a growing company and enjoy working with great people – then come grow with us!
We are currently hiring Assistant Service and Operations Supervisor for our Cornwall Team wherein you will oversee rental counter and administration to ensure streamlined and customer focused operations day to day.

DUTIES AND RESPONSIBILITIES:
  • Assist in supervising the day to day operations of rental counter
  • Ensure clear communication between Rentals and Service Centre.
  • Responsible for handling incoming calls and emails.
  • Review maintenance requirements (yard report and in-service ratios)
  • Ensure the service work is completed on time and within company guidelines
  • Responsible to dispatch mobile technicians or vendors for day time road calls
  • Coordinate and balance the work required for clients and operations
  • Prepare and complete yard consolidation report
  • Create work orders in our system and post the employee hours
  • Create and close cases in our CRM system for service and rentals (open cases for service, rentals open reservation, create pick up, create drop off and update trailer conditions)
  • Comply with the TIP Canada Health and Safety program including working in a safe and responsible manner
REQUIREMENTS:
  • Knowledge of trailer/transportation industry
  • 2-3 years of experience in a supervisory role
  • Strong computer skills and customer service skills
  • Excellent organizational skills
  • Good written and oral communication
  • Problem solving and decision making skills
  • Works well with others and takes initiative and a learner attitude
  • Ability to motivate and mentor, create a positive team work environment
WHAT WE OFFER:
  • Above average pay package to above average employees
  • Excellent RRSP plan
  • Benefits package that includes an employee & family assistance plan, critical illness coverage & a healthcare spending account.
  • Internal and external training opportunities

Join TIP Canada, a coast to coast company that has been in business for over 50 years! To apply, please complete an online application at https://tipcanadaltd.secure.force.com/Careers or by emailing us your resume at jobs@tip-canada.ca! Only those candidates selected for an interview will be contacted.
TIP Canada is committed to providing an inclusive and accessible candidate experience. We welcome and encourage applications from candidates with disabilities. Please inform us if you require accommodation during the selection process and we will work with you to meet your needs.